Orders delivery and payment
Delivery
Orders will be dispatched in 3 business days. Delivery is carried out by the transport company Nova Poshta.
The cost of delivery is paid by the buyer according to the tariffs of the courier service. For orders amounting to more than 5000 UAH delivery by Nova Poshta is free.
In Kyiv, self-pickup of goods is possible from our office in Kyiv, (the area of the metro station Livoberezhna). Please call ahead of your visit and make an appointment.
Payment
The cost of all goods depends on the current USD exchange rate, currency conversion is carried out at the commercial currency purchase rate. To view the price in UAH, you need to switch the currency in the upper right corner of the website. You can pay for the order using Monobank card transfer, transfer to a company bank account (to issue an invoice, write the company name and VAT code in the comments to the order) or by cash on delivery (additional commission for the transfer is approximately 2% + 20 UAH is paid by payer). We send COD parcels without prepayment.
Delivery
All orders placed on this site are sent from our warehouse in Kyiv (Ukraine). To deliver parcels abroad, we cooperate with Ukrposhta - this is the Ukrainian national postal operator. Once the package reaches the destination country, it will be delivered by your local delivery service.
Due to Russia's military invasion of the territory of Ukraine, a lot of courier services have suspended their services, so we are currently unable to ship goods via DHL, EMS, FedEx and we don’t ship to Russia and the Republic of Belarus.
Orders are shipped after upfront payment in full within 5 working days.
The delivery time of the order depends on the recipient's actual country. Here you can find out more about delivery statistics depending on the destination region.
The parcel will be delivered to the post office whose zip code you specified while placing the order. Some countries deliver parcels to the customer's door. We can’t guarantee your parcel will be delivered within the given time slot, but we’ll do our best to ship the parcel as soon as possible and ensure the safety of goods using high-quality packaging. Once the parcel’s been shipped, you’ll receive a tracking number to track your order here Ukrposhta Tracking.
Please note that if the parcel’s assessed value exceeds the tax threshold, extra duties might be imposed on the parcel when being imported into the country of destination. Below you can see the import tax threshold in some countries (the information might be outdated):
- United States - 800 USD
- Canada - 20 CAD
- European Union - 0 EUR
- Australia - 1000 AUD
- Mexico - 50 USD
- Brazil – 0 USD
If you need to correct the invoice value, leave the information in the comments to the order.
Payment
The following payment methods are available in our online store:
- Payment by bank card Visa/Mastercard, Google Pay, Apple Pay
We recommend this payment method as the most convenient for all countries. Your banking card must support the 3D Secure (3DS) security protocol, which provides two-factor authentication and buyer protection. Unfortunately, due to the war in Ukraine, some banks have set limits on sending money to Ukraine. In this case, if you are unable to make a payment, we recommend contacting your bank’s support service to ask about canceling or increasing the limits to transfer money.
This payment method allows us to receive payments only in our national currency, in hryvnia (UAH). When making a payment, the currency will be converted at your bank’s rate, so your account will be debited with an amount slightly different from the one displayed at the checkout stage. This is because rates in different banks may differ. Before debiting money, you will receive a message from the bank with the current debit amount, which you will need to confirm.
Please note that we do not have access to your bank account details or card numbers. Payment and processing of personal data are carried out through the acquiring company Fondy.
- PayPal
PayPal in Ukraine operates with some restrictions; we cannot use the PayPal application built into the site or send you a direct payment link. Therefore, you need to initiate a payment manually, enter our account name and the transfer amount. After placing your order, you will receive detailed instructions by email. The transfer is completed within a few minutes.
This transfer method is unavailable in some countries. But we know for sure it is applicable in the USA, European countries, Canada, Australia, New Zealand.
The transfer fee is paid by the buyer. Please note that payment must be made within 10 days. After this period, the order will be canceled automatically and assigned the “Expired” status. If this happens, you should create a new order or type us. We can extend the processing time for the relevant order.
- SEPA (only for European Countries)
Available in Europe only. After placing your order, we will send you the necessary payment details by email. Usually, the payment is completed within 24 hours.
- Bank Transfer (Wire Transfer, SWIFT)
This payment method is optimal for enterprises and legal entities. Please write the name of the company you would like to invoice in the order comments. After placing your order, we will send you the necessary payment details by email. Usually, payment is completed within 3 banking days.
- Wise
To make a transfer you need to initiate a payment manually, enter our account name and the transfer amount. After placing your order, you will receive detailed instructions by email. The transfer fee is paid by the sender.
- Western Union
This is a money transfer system between relatives and friends. If you are unable to use any of the previous methods, you can send money through this system. After placing your order, we will send you payment details and instructions by email. The transfer is available for payment within 1 day.
- MoneyGram
This is a money transfer system between relatives and friends. If you are unable to use any of the previous methods, you can send money through this system. After placing your order, we will send you payment details and instructions by email.