Delivery and payment outside Ukraine
Attention! Due to Russia's military invasion of the territory of Ukraine, the delivery time for parcels has increased. For the same reason, we are currently unable to ship goods via DHL, EMS, FedEx and don’t ship to Russia and Belorussia.
All orders that are placed on this site are sent from our warehouse from Ukraine. To deliver parcels abroad, we cooperate with Ukrposhta - this is the Ukrainian national postal operator.
Orders are shipped after upfront payment in full. Shipment takes up to 3 working days. Please note that if the parcel’s assessed value exceeds the tax threshold, extra duties might be imposed on the parcel when being imported into the country of destination. Below you can see the import tax threshold in some countries (the information might be outdated):
- United States - 800 USD
- Canada - 20 CAD
- European Union - 0 EUR
- Australia - 1000 AUD
- Mexico - 50 USD
- Brazil – 0 USD
The parcel will be delivered to the post office whose zip code you specified while placing the order. Some countries deliver parcels to the customer's door. Parcels are normally delivered within 10-20 working days. In some cases, delivery might take longer. You can check average actual delivery terms for international parcels here. Unfortunately, we can’t guarantee your parcel will be delivered within the given time slot, but we’ll do our best to ship the parcel as soon as possible and ensure the safety of goods using high quality packaging. Once the parcel’s been shipped, you’ll receive a tracking number to track your order here Ukrposhta Tracking or here 17TRACK.
Payment for orders outside Ukraine
All international orders are shipped only after full prepayment. Postal services do not provide the ability to send parcels abroad by cash on delivery. At the moment, the most common payment methods for orders are:
Each of the payment methods above can be made online via a bank card in any currency. The money transfer fee is paid by a customer, the commission rate varies depending on the money transfer system, the amount of money and the country you’re sending from. To calculate the commission, go to the given online payment system webpage and fill in your data. Normally, the money transfer is immediately available to the recipient. However, in some cases it takes 1-2 working days.
Recommendations for choosing a payment system for some countries:
- Europe - PayPal, SWIFT, SEPA, Wise
- USA, Canada, Australia, New Zealand - PayPal, Wise
- Kazakhstan - Kaspi Gold (transfer to a bank card)
- Uzbekistan - Yoomoney (transfer to bank card)
- Mexico, Colombia, Brazil, Peru, Argentina - Wise, Western Union, MoneyGram, SWIFT
- Israel - SWIFT, Western Union
After placing an order, we will check the availability of all items in the warehouse and send the necessary details. If you have any difficulties with payment, please let us know, we will try to find the best solution.
After you place an order, we will check the availability of all items in the warehouse and send the necessary details. If you have any difficulties with payment, please let us know, we will try to find the best solution.
Each of these methods cannot ensure a customer’s security, so the transaction is based on trust. We value our reputation and our clients, so it’s our priority to help you solve your problem. We are currently expanding the network of our representatives abroad, so it will be more convenient and faster to purchase our produce. Please, take a look at the list of our representatives in the Contacts section. If you are interested in cooperation with us, contact us and send a brief information about yourself, we will contact you and discuss the options.